Back to Projects
Completed Project

AI-Powered Support Assistant

A retrieval-augmented chatbot that answers customer questions from a knowledge base.

|

No Image Available

Project details available

RoleAI Engineering
Timeline2 months
Team3 people
Tech Stack5 Technologies

Mission Brief

An AI support assistant built on a retrieval-augmented generation (RAG) pipeline, allowing a client's support team to deflect repetitive questions and give customers instant, accurate answers sourced directly from their own documentation.

Key Features

Core Capabilities

  • Grounded Answers: Responses cite the source document to prevent hallucination.
  • Knowledge Ingestion: Support teams can update the knowledge base without engineering help.
  • Human Handoff: Automatically escalates to a human agent when confidence is low.

Engineering Chronicles

Generic LLM answers were inconsistent with the client's actual documentation

SolutionBuilt a retrieval pipeline over the client's knowledge base so every answer is grounded in an approved source.

Project Access

Live DemoSource Code

Technologies

Python
LangChain
Next.js
PostgreSQL
OpenAI API

Table of Contents

  • • Mission Brief
  • • Key Features
  • • Engineering Chronicles
Back to Projects

More Projects

No Preview

Project details available

Completed

E-Commerce Platform Revamp

Next.js • Web Development

No Preview

Project details available

Completed

SaaS Analytics Dashboard

React • Software Engineering

No Preview

Project details available

Completed

Field Operations Mobile App

React Native • Mobile Development